Cancellation Options

Refund & Cancellation Policy – Meeting Space Booking Refund Rules | Metlly

At Metlly, we are committed to providing a transparent, secure, and hassle-free meeting space booking experience for users and venue partners across India. This Refund & Cancellation Policy explains how booking cancellations, refunds, payment reversals, booking modifications, and refund eligibility are handled for meeting rooms, coworking spaces, conference venues, business cafés, hotels, training rooms, and other professional venues booked through the Metlly platform.

Booking Confirmation

A booking shall be considered confirmed only after successful payment through the Platform and receipt of a booking confirmation from Metlly. Until payment is successfully completed, no seat, table, meeting space, venue, or reservation shall be considered reserved or guaranteed.

Once a booking has been confirmed, the selected venue partner agrees to reserve the requested space for the specified booking period, subject to the details provided at the time of booking.

User-Initiated Cancellations

Users may request cancellation of a confirmed booking through the Platform or by contacting Metlly support. Cancellation requests shall be processed based on the timing of the request, venue policies, operational commitments, and applicable booking conditions.

Refund eligibility, where applicable, shall be determined after reviewing the booking status, venue commitments, payment status, and cancellation timeline. Certain bookings may be partially refundable, while others may be non-refundable depending on the nature of the reservation and the circumstances involved.

Cancellation Timeline

To ensure transparency, the following general cancellation timelines apply unless a different cancellation policy is specifically displayed for a particular venue during the booking process.

• More than 24 hours before the scheduled booking: Refund eligibility is generally available, subject to the cancellation policy applicable to the selected venue and the booking conditions displayed during checkout.
• Between 6 and 24 hours before the scheduled booking: Refund eligibility may vary depending on the cancellation policy of the selected venue.
• Less than 6 hours before the booking start time: Bookings are generally non-refundable unless otherwise specified by the selected venue.
• No Show or cancellation after the booking start time: Such bookings are generally considered non-refundable.

Please Note: The cancellation timelines mentioned above serve as Metlly's general cancellation guidelines. Certain venues, booking types, promotional offers, or special reservations may have different cancellation terms, which will be clearly displayed during the booking process.In such cases, the venue-specific cancellation policy displayed during the booking process and before payment confirmation shall prevail.

Venue-Initiated Cancellations

Venue partners are expected to honor all confirmed bookings made through the Platform. In the event that a venue partner cancels a confirmed booking due to operational issues, overbooking, venue unavailability, or other circumstances within their control, Metlly may assist the user in identifying alternative venues where reasonably possible.

Where a booking cannot be fulfilled due to venue-side cancellation, users may become eligible for an appropriate refund subject to verification and review by Metlly.

Repeated cancellations by venue partners may result in account restrictions, suspension, removal of listings, or other actions deemed necessary by Metlly.

No-Show Policy

If a user fails to arrive at the venue within the applicable booking period without prior cancellation or communication, the booking may be treated as a "No Show." In such cases, refund eligibility may be reduced, limited, or unavailable depending upon venue commitments and operational arrangements already made for the booking.

Refund Processing

Where a refund is approved, the amount shall generally be processed through the original payment method used during booking. Refund timelines may vary depending on banking systems, payment gateways, financial institutions, and processing requirements.

Metlly shall not be responsible for delays caused by banks, payment processors, card issuers, UPI providers, or other third-party financial service providers involved in the transaction.

Refund Timeline

Once a refund request has been reviewed and approved, Metlly generally initiates the refund within 5–7 business days through the original payment method used for the booking. Refunds are credited to the original payment method used at the time of booking. Depending on your bank, UPI provider, card issuer, or payment gateway, it may take additional time for the refunded amount to reflect in your account.

Non-Refundable Situations

Refunds may be denied, restricted, or reduced in circumstances including but not limited to fraudulent activity, misuse of the Platform, violation of Terms & Conditions, inaccurate information provided by the user, no-show situations, completed bookings, or circumstances where services have already been substantially delivered or reserved.

Examples may include completed bookings, no-show reservations, fraudulent activity, violation of platform policies, incorrect booking information provided by the user, or bookings marked as non-refundable at the time of reservation.

Exceptional Circumstances

Metlly may, at its sole discretion, review cancellation and refund requests arising from exceptional circumstances including medical emergencies, natural disasters, government restrictions, public safety concerns, or other unforeseen events. Any exception granted shall be determined on a case-by-case basis and shall not create an obligation for future exceptions.

Disputes and Review

In the event of a dispute relating to cancellations, refunds, venue availability, payments, or booking fulfillment, users may contact Metlly support for assistance. While Metlly may facilitate communication and review available information, Metlly reserves the right to make reasonable determinations based on booking records, transaction history, communications, and operational considerations.

Policy Updates

Metlly reserves the right to modify, update, revise, or replace this Refund & Cancellation Policy at any time. Updated versions shall become effective upon publication on the Platform. Continued use of the Platform following such updates shall constitute acceptance of the revised policy.

Contact Us

For cancellation requests, refund inquiries, or assistance regarding bookings, users may contact:

Email: support@metlly.com

Website: www.metlly.com

Metlly is committed to maintaining a fair, transparent, and reliable meeting space booking platform for professionals, businesses, startups, freelancers, venue partners, and organizations across India. Our goal is to ensure that every cancellation, refund request, and booking-related concern is handled efficiently, fairly, and in accordance with our platform policies.