Cookie Policy

Introduction

This Cookie Policy explains how Metlly uses cookies, pixels, tags, web beacons, and similar tracking technologies when you access or use the Metlly website, mobile applications, and related services (collectively referred to as the “Platform”). This Cookie Policy should be read together with Metlly’s Privacy Policy and Terms & Conditions.

By continuing to access or use the Platform, you acknowledge and agree that Metlly may use cookies and similar technologies in accordance with this Cookie Policy.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website or use an online service. Cookies help websites recognize devices, maintain secure sessions, remember user preferences, improve website functionality, personalize user experiences, analyze platform performance, strengthen security, and provide a faster and more efficient browsing experience.

Cookies generally do not directly identify an individual user. However, information collected through cookies may be associated with information that users voluntarily provide to Metlly or information collected through use of the Platform.

How Metlly Uses Cookies

Metlly uses cookies and similar technologies to support the operation, functionality, security, and improvement of the Platform. Cookies may be used to maintain secure login sessions, authenticate users and venue partners, facilitate venue discovery and bookings, remember user preferences, improve search functionality, analyze platform performance, understand user behavior, detect fraudulent activity, investigate security incidents, prevent unauthorized access, and improve overall user experience.

Cookies may also be used to support customer service operations, optimize Platform performance, troubleshoot technical issues, measure feature effectiveness, and improve future products, services, and functionality.

Types of Cookies We Use

Metlly may use essential cookies, functional cookies, analytics cookies, performance cookies, and security-related cookies. Essential cookies are required for the proper functioning of the Platform and support services such as login authentication, session management, booking functionality, and security verification. Functional cookies help remember user preferences and settings to provide a personalized experience. Analytics and performance cookies help Metlly understand how users interact with the Platform, identify areas for improvement, and measure service effectiveness. Security cookies assist in detecting suspicious activities, preventing fraud, protecting user accounts, and maintaining the integrity of Platform systems.

Information Collected Through Cookies

Depending on the type of cookie or tracking technology used, Metlly may collect information including device identifiers, browser type, operating system information, IP address, session activity, login history, usage patterns, referral information, approximate location data, pages visited, feature interactions, preferences, and technical diagnostic information.

Such information is collected solely for legitimate business, operational, analytical, security, service-related, and compliance purposes.

Venue Partner and Account Management Cookies

For venue partners and registered users, cookies may be used to maintain account access, authenticate sessions, manage bookings, support venue operations, improve dashboard functionality, generate operational reports, and protect accounts from unauthorized access. Venue partners and users remain responsible for maintaining the confidentiality of their login credentials and account information.

Third-Party Technologies

Metlly may utilize trusted third-party service providers for services such as payment processing, analytics, cloud hosting, communication tools, security monitoring, fraud prevention, customer support, and Platform optimization. These service providers may use cookies or similar technologies as necessary to perform services on behalf of Metlly.

Metlly does not control the independent cookie practices of third-party websites, services, or platforms and encourages users to review the privacy and cookie policies of such providers where applicable.

Cookie Consent and User Choices

Where required by applicable law, Metlly may obtain consent before placing non-essential cookies on a user’s device. Users may choose to accept, reject, limit, or modify certain cookie preferences through available browser settings, device settings, or cookie management tools provided by the Platform.

Users acknowledge that disabling or restricting certain cookies may affect the availability, performance, functionality, personalization, or security of certain features and services offered through the Platform.

Managing Cookies

Most web browsers allow users to manage, restrict, block, or delete cookies through browser settings. Users who choose to disable cookies should understand that certain portions of the Platform may not function properly and some services, features, bookings, or account-related functionality may become unavailable or operate with reduced effectiveness.

Users may also manage cookie preferences through the cookie consent banner (where available) or their browser settings at any time. Changes to cookie preferences may affect certain features and functionality of the Platform.

Data Security

Metlly implements reasonable technical, administrative, and organizational safeguards to protect information collected through cookies and related technologies. Such safeguards may include encryption, secure infrastructure, access controls, authentication systems, monitoring tools, and fraud prevention mechanisms.

While Metlly takes reasonable measures to safeguard information, no internet-based system, transmission method, or storage mechanism can be guaranteed to be completely secure. Accordingly, Metlly cannot guarantee absolute security of information collected through cookies or similar technologies.

Children's Privacy

The Platform is intended solely for individuals who are at least eighteen (18) years of age. Metlly does not knowingly use cookies to collect personal information from children. If Metlly becomes aware that information relating to a child has been collected through the Platform, reasonable steps may be taken to remove such information where appropriate.

Changes to this Cookie Policy

Metlly reserves the right to update, modify, revise, replace, or amend this Cookie Policy at any time to reflect changes in technology, legal requirements, business operations, Platform functionality, security practices, or industry standards. Updated versions shall become effective upon publication on the Platform unless otherwise specified. Continued use of the Platform following publication of revised versions shall constitute acceptance of the updated Cookie Policy.

Contact Information

For additional assistance, please visit our Contact Us page.

If you have any questions, concerns, requests, or complaints relating to this Cookie Policy or the use of cookies and similar technologies on the Platform, you may contact Metlly at:

Email: support@metlly.com

Website: www.metlly.com

Cookie Consent Statement

By continuing to access or use the Metlly Platform, you consent to the use of cookies and similar technologies as described in this Cookie Policy. These technologies help Metlly maintain security, improve functionality, enhance user experience, analyze Platform performance, and support booking-related services. If you choose to disable, block, or refuse cookies, certain features of the Platform may become unavailable, function with limited capability, or provide a reduced user experience.