Safety Information

Trust & Safety | Secure Meeting Space Booking Platform

Building Confidence in Every Booking

At Metlly, we are committed to creating a secure, transparent, and trusted meeting space booking platform for professionals, startups, freelancers, businesses, and venue partners across India. Our Trust & Safety practices are designed to help users confidently discover verified meeting rooms, coworking spaces, conference venues, business cafés, hotels, and professional workspaces while ensuring a safe and reliable booking experience.

At Metlly, trust, transparency, and professionalism are at the core of everything we do. We understand that when users reserve a venue for an important meeting, client discussion, interview, networking session, workshop, or team collaboration, they are not simply booking a space—they are planning an experience that may influence business decisions, professional relationships, and future opportunities.

For this reason, Metlly is committed to creating a platform where users can discover venues with confidence and venue partners can connect with genuine customers through a secure and transparent booking process. Our goal is to foster an ecosystem where professionalism, reliability, and accountability are encouraged at every stage of the booking journey.

Promoting Reliable Venue Information

A positive booking experience begins with accurate information. Metlly encourages venue partners to provide complete and up-to-date details regarding their venues, including location, operating hours, seating capacity, amenities, pricing, photographs, availability, and venue policies.

While venue information is primarily provided and managed by the respective venue partners, Metlly continuously works to maintain transparency and improve the quality of information presented on the Platform. We encourage users to carefully review venue details before making reservations and to report any information they believe may be inaccurate, misleading, or outdated.

Our objective is to help users make informed decisions while minimizing uncertainty throughout the booking process.

Safe and Transparent Booking Experience

Metlly is designed to provide a structured and transparent booking process. Reservations made through the Platform generate booking records that help users and venue partners maintain clarity regarding booking details, timing, and reservation status.

To help protect users from fraudulent activity, Metlly strongly recommends that all bookings, communications, and payments associated with a reservation be completed through official Platform channels whenever possible. Users should remain cautious of individuals or entities claiming to represent Metlly through unofficial communication channels and should verify any suspicious requests before sharing personal information or making payments.

Maintaining transparency throughout the booking process is an important part of our commitment to user confidence and trust.

Privacy and Information Protection

Respecting and protecting personal information is a fundamental responsibility. Metlly implements reasonable technical, administrative, and organizational safeguards designed to protect information collected through the Platform.

Information shared with Metlly is used only for legitimate operational, booking, customer support, security, legal, and service-related purposes as described in our Privacy Policy. We do not sell personal information to third parties.

Access to information is limited to authorized personnel, service providers, and operational systems that require such access to deliver Platform services. We continuously evaluate and improve security practices to support responsible information management and data protection.

Fraud Prevention and Platform Integrity

Maintaining the integrity of the Platform is essential to creating a trustworthy marketplace. Metlly actively discourages activities that may compromise the safety, reliability, or professional standards of the Platform.

Examples of prohibited activities include fraudulent bookings, fake accounts, identity misrepresentation, payment abuse, unauthorized promotional activities, spam, harassment, misuse of personal information, and attempts to manipulate or interfere with Platform operations.

Where suspicious activity is detected, Metlly may investigate the matter and take appropriate action, including warnings, account restrictions, suspension, booking review, removal of listings, or permanent termination of Platform access where deemed necessary.

Our goal is to maintain a professional environment that benefits both users and venue partners.

Security Measures and Account Protection

Metlly continuously invests in reasonable security measures designed to help protect user accounts, booking records, and Platform systems. Security efforts may include authentication controls, access management systems, monitoring tools, fraud detection mechanisms, infrastructure protections, and ongoing operational reviews.

However, users also play an important role in maintaining account security. We encourage all users and venue partners to create strong passwords, avoid sharing login credentials, use trusted devices when accessing their accounts, and promptly report any suspected unauthorized activity.

Although no online platform can guarantee absolute security, Metlly is committed to implementing safeguards designed to reduce risks and support a secure user experience.

How We Protect Our Community

Metlly continuously works to maintain a safe environment for users and venue partners by promoting verified venue information, secure bookings, responsible platform usage, fraud prevention, account protection, and transparent communication throughout the booking process.

Professional Conduct and Community Standards

Metlly is intended to serve professionals, businesses, entrepreneurs, startups, freelancers, teams, venue operators, and organizations seeking productive meeting environments. We expect all users and venue partners to interact respectfully, professionally, and responsibly while using the Platform.

Harassment, abusive behavior, discrimination, threats, fraudulent conduct, misuse of personal information, and any activities that may negatively impact other users or venue partners are inconsistent with our values and may result in enforcement action.

We believe that maintaining professional standards helps create better experiences and stronger trust throughout the Metlly community.

Venue Partner Responsibilities

Venue partners play a critical role in delivering successful booking experiences. Metlly encourages venue partners to honor confirmed bookings, maintain accurate venue information, communicate professionally, and provide the services and facilities represented on their listings.

Venue partners are expected to handle user information responsibly, comply with applicable laws, and support a positive customer experience. Repeated violations, misleading information, operational misconduct, or misuse of the Platform may result in corrective actions, including listing removal or account suspension.

By promoting accountability and professionalism, we aim to strengthen trust between users and venue partners. Venue partners are also encouraged to maintain transparent pricing, accurate availability, and timely communication to build trust with users.

Reporting Concerns and Seeking Assistance

User feedback plays an important role in helping Metlly improve Platform quality and maintain high standards. If users encounter suspicious activity, inaccurate venue information, payment concerns, security issues, inappropriate conduct, unauthorized account access, or any situation that may affect their experience, they are encouraged to contact our support team.

Reports are reviewed in accordance with internal procedures, and appropriate action may be taken based on the nature of the issue and the information available. While outcomes may vary depending on circumstances, Metlly remains committed to addressing concerns fairly and responsibly. Users can also reach us through the Metlly Help Center or Contact Us page for faster assistance. 

Our Commitment

Trust is not built through technology alone—it is built through transparency, accountability, consistency, and responsible business practices. We believe that professional meetings should not begin with uncertainty. By enabling advance reservations, transparent venue information, and structured booking experiences, Metlly helps users and venue partners connect with greater confidence and predictability.

At Metlly, we are committed to creating a platform where users can confidently discover professional meeting spaces and venue partners can connect with genuine customers through a reliable and secure booking experience. As the Platform continues to grow, we will continue investing in processes, technologies, and practices that strengthen trust, enhance security, improve transparency, and support meaningful interactions across the Metlly community.

As we continue to expand across India, we remain committed to strengthening trust, improving platform security, supporting verified venue partners, and delivering a reliable meeting space booking experience for every user.